Effective as of January 2025
By confirming your reservation and checking in at Family & Wine House KANIZSAY, the guests acknowledge and agree to the following terms and conditions:
1. House Etiquette & Conduct
Treat the house and all its features with care and respect.
If you accidentally damage or break anything, please inform us immediately so we can arrange timely repairs or replacements.
Guests are liable for damages up to €2,000, and we kindly ask for your cooperation to prevent unnecessary charges.
Rearranged furniture must be returned to its original position before departure.
2. Parties & Gatherings
Parties or large gatherings are not permitted unless explicitly approved by the host.
Small gatherings are welcome in the wine cellar, ideal for intimate and relaxed experiences.
3. Noise & Quiet Hours
Respect quiet hours from 10:00 PM to 8:00 AM.
Keep noise levels low, especially on the terrace and in outdoor areas.
4. Smoking Policy
No smoking indoors.
Vaping is allowed only in the wine cellar with doors closed.
Traditional smoking is permitted only on the terrace or in other designated outdoor areas.
5. Pets
Pets are allowed only upon prior approval.
Pets must be supervised, kept off furniture, and cleaned up after.
The property is not fenced; pet safety is the responsibility of the guest.
6. Safety & Supervision
Children must be actively supervised around the pool, whirlpool, sauna, gym, greenhouse, and any mechanical or electronic equipment.
Use of wood stove, sauna, whirlpool, grill, e-bikes, and e-scooters is at the guest’s own risk and should follow all posted instructions.
7. Wine Cellar Use
Guests are invited to explore the wine cellar and enjoy the curated local wines.
Please mark consumed bottles in the Wine Card and optionally leave a tip in the cellar jar.
Handle all glassware and equipment with care.
8. Sustainability Practices
We encourage responsible recycling, composting, and low-waste living.
Only toilet paper may be flushed due to our bio-rotor sewage system. All other items (e.g., wipes, sanitary products) must be disposed of in the bathroom bin.
9. Pool & Whirlpool Use
Use of the heated saltwater pool and whirlpool is at your own risk.
Showering before use is required. Children must always be supervised.
Maintenance is performed Monday, Wednesday, and Friday from 09:00 to 15:00.
Guests may opt out of scheduled pool cleaning by informing the host.
10. Sauna & Fireplace Use
The infrared sauna and wood stove must be used responsibly, as per the safety instructions provided.
Never leave fires or heating units unattended.
11. Check-in & Check-out
Check-in: as confirmed via pre-arrival communication.
Check-out: by 20:00 on your departure day.
Please leave all keys and remotes in the ceramic hallway bowl. Your digital access code will be deactivated after checkout.
12. Liability & Damages
Guest Responsibility
The guest agrees to use the property, its contents, and amenities with reasonable care and responsibility.
Any damage, breakage, or loss caused by the guest or members of their party (including pets) during the stay must be reported to the host as soon as possible.
Guests are financially responsible for any damage caused intentionally, through negligence, or failure to follow provided instructions.
Liability Cap
The guest accepts liability for damages and losses up to a maximum of €2,000 per booking. This may include (but is not limited to):
Structural damage to the house or its fixtures
Broken furniture, damaged appliances, or stained linens
Tampering with or misuse of smart home systems, pool, sauna, or whirlpool
Damage caused by unauthorized pets or unapproved use of fireplaces and grills
Excessive cleaning costs due to misuse or breach of house rules
Security Deposit
In some cases, a security deposit may be pre-authorized or collected as part of the booking process. The guest authorizes the host to deduct from this deposit any costs for damages or excessive cleaning.
Insurance & Indemnification
We recommend that all guests have travel insurance that includes liability
coverage.
The host shall not be held liable for:
Loss or damage to guests’ personal belongings during their stay
Injury resulting from misuse of amenities (e.g., pool, whirlpool, grill, bicycles)
Any accidents occurring on the property due to guest negligence
By accepting the terms, the guest agrees to indemnify and hold harmless the host and property owner from any claims, liabilities, or expenses arising from the guest’s actions or omissions during the stay.
Right to Recover Costs
In accordance with Croatian hospitality law and general civil liability principles, any deliberate or negligent damage may result in legal claims for compensation, even beyond the liability cap, if proven to be malicious or grossly negligent.
Unreported damages discovered after departure may be documented and submitted to the guest along with a damage claim and invoice.
13. Privacy & Security
For your safety, the property is equipped with video surveillance at entrances and in the courtyard.
During your stay, the cameras are not recording and are accessible only from inside the house for guest convenience (e.g., doorbell access).
No recordings are saved, and no remote access is enabled during guest occupancy.
14. Photography & Social Media
Personal photos and social media sharing are welcome. Please tag us on Instagram @house_kanizsay.
Commercial use of the property for photo or video shoots requires prior written approval.
By confirming your booking, you acknowledge that you have read and agree to these Terms & Conditions.
Frequently Asked Questions — Family & Wine House KANIZSAY
1. What makes Family & Wine House KANIZSAY unique?
Family & Wine House KANIZSAY is a luxury vacation home in Varaždinske Toplice that combines private wellness, Croatian wine culture, smart-home comfort, and sustainability into one exclusive experience. The house is designed for guests seeking privacy, authenticity, and a premium stay beyond a standard accommodation.
2. Is the wine cellar included in the stay?
Yes. Guests have access to our curated wine cellar featuring Croatian wines from regions such as Istria, Dalmatia, Međimurje, and Hrvatsko Zagorje. Wine tasting is part of the experience.
3. What types of wines are available?
Our selection includes wines from respected Croatian wineries such as Trapan, Tomšić, Kos, and Blato 1902, including Malvazija, Pošip, Teran, Plavac Mali, Sauvignon, Pinot Noir, and more.
4. Is the house suitable for couples?
Absolutely. The house is especially popular among couples seeking a romantic and peaceful luxury escape with a private whirlpool, sauna, wine cellar, fireplace, and secluded terrace atmosphere.
5. Is the whirlpool available year-round?
Yes. The whirlpool is available throughout the entire year and is especially enjoyable during autumn and winter stays.
6. Is the swimming pool heated?
Yes. The outdoor pool is heated and uses a gentle saltwater system instead of traditional chlorine.
7. When is the pool available?
The pool is typically open from May 15th until September 15th, depending on weather conditions.
8. Is the property environmentally friendly?
Yes. Sustainability is one of the core values of House KANIZSAY. The property includes solar panels, EV charging, a bio-rotor sewage system, recycling systems, energy-efficient appliances, and a saltwater pool.
9. Is the house sustainability certified?
Yes. Family & Wine House KANIZSAY is certified by Sustonica for sustainability practices.
10. Do you offer EV charging?
Yes. Guests can use the on-site electric vehicle charging station with a Type 2 connector.
11. Is the house good for remote work?
Yes. The property offers high-speed Wi-Fi throughout the house, including the wine cellar, making it ideal for remote work or longer stays.
12. Do you allow pets?
Pets may be accepted upon request. We kindly ask owners to supervise pets and keep them off furniture and wellness facilities.
13. Is the property private?
Yes. Guests book the entire property privately, including the wellness area, terrace, pool, wine cellar, and garden.
14. Are there restaurants nearby?
Yes. Several highly rated restaurants are located very close to the house, including Đurina Hiža, only about 50 meters away, known for premium steaks, local wines, and traditional Croatian cuisine.
15. How far is Varaždin from the house?
The historic city of Varaždin is approximately 15 minutes away by car and offers excellent restaurants, cafés, museums, and cultural attractions.
16. Is the house suitable for wellness stays?
Yes. The combination of a private infrared sauna, whirlpool, heated pool, peaceful surroundings, and premium comfort makes the property ideal for wellness-focused stays.
17. Is the house suitable for winter stays?
Very much so. Winter is one of the most atmospheric seasons at House KANIZSAY, with the fireplace, sauna, whirlpool, wine cellar, and nearby Advent experiences in Varaždin creating a unique cozy retreat.
18. Do you offer self check-in?
Yes. Guests can choose between personal welcome check-in or self check-in using the Nuki Smart Lock system and unique access code.
19. What smart-home features are available?
The house includes smart control for heating, air conditioning, pergola, garage doors, pool settings, and more through the house iPad.
20. Is there private parking?
Yes. Free private parking is available directly on the property.
21. Are there activities nearby?
Yes. Guests can enjoy cycling, hiking, thermal wellness, wine experiences, historical sites, and nearby attractions such as Trakošćan Castle and Roman Aquae Iasae.
22. Can guests use the greenhouse herbs?
Yes. Guests are welcome to pick fresh herbs and spices from the on-site greenhouse to enhance their meals.
23. Is the accommodation family friendly?
Yes. The house is suitable for families and offers games, entertainment, wellness features, and spacious indoor and outdoor areas.
24. What is included in the stay?
The stay includes exclusive use of the house, wellness facilities, wine cellar access, Wi-Fi, parking, towels, linens, smart-home features, final cleaning, tourist tax, and all listed amenities.
25. Can guests book directly?
Yes. Direct booking is available through the official website and often includes the best availability, personalized communication, and tailored stay preparation.
26. Do you provide bicycles for exploring the area?
Yes. Guests can use electric bicycles and e-scooters to explore the scenic hills, vineyards, and countryside around Varaždinske Toplice. Helmets and accessories are included.
27. Is there an outdoor barbecue area?
Yes. The house features a premium outdoor charcoal grill, ideal for relaxed evenings with local wines and Croatian delicacies.
28. Can guests enjoy music and entertainment in the house?
Absolutely. Guests can enjoy JBL premium Bluetooth speakers, a vinyl record player with classic records, streaming services, board games (also wine themed), Nintendo Switch and even a custom House KANIZSAY Monopoly game.
29. Does the house include cultural and local Croatian design elements?
Yes. The house is designed as a curated Croatian experience and features authentic items such as Lepoglava lace, the Vučedol Dove, Brač stone artwork, traditional wooden toys, licitar hearts, and locally inspired ceramics — each telling a story of Croatian heritage.
30. Why do guests choose House KANIZSAY over a hotel?
Guests choose House KANIZSAY because it offers something difficult to find in traditional hotels: complete privacy, a private wellness area, curated Croatian wine experiences, sustainable luxury, smart-home comfort, authentic local culture, and the feeling of staying in a carefully designed home rather than standard accommodation.
31. Do you personalize the stay before arrival?
Yes. Before arrival, guests receive a personalized pre-arrival preference form where they can select details such as preferred check-in style, bedding setup, arrival timing, wellness preparation, and special requests. This allows us to prepare the house specifically for each guest and create a more tailored luxury experience.
32. Do you offer arrival packages or special welcome experiences?
Yes. Guests can pre-order curated arrival packages including luxury brunch selections, local cold-cut platters, seasonal fruit baskets, and fresh flower bouquets prepared before arrival.
33. What technology amenities are available in the house?
The house combines luxury hospitality with advanced smart-home technology. Guests can control heating, pool temperature, pergola settings, garage doors, lighting, and wellness systems via the in-house iPad. The property also includes premium JBL audio systems, streaming services, smart locks, weather monitoring, and AI-supported digital guest assistance.
34. Is the stay designed for guests seeking peace and privacy?
Very much so. House KANIZSAY is intentionally designed as a quiet luxury retreat focused on calm surroundings, slower travel, wellness, wine culture, and meaningful experiences rather than mass tourism or crowded resort environments.
35. What details do guests usually remember most about their stay?
Guests often mention the atmosphere created by the private wellness area, curated Croatian wines, thoughtful design details, premium comfort, sustainable features, local cultural elements, and the highly personalized hosting approach that makes the experience feel more like a private luxury home than a typical vacation rental.